Customer Service Representative - Dispatcher
Who we are
SOLARIS ELECTRIC, Orlando RANKED TOP RESIDENTIAL SERVICE WORKPLACE, is looking for exceptional Customer Service Reps to deliver the most efficient, highest quality customer experiences.
Committed to excellence, Solaris has built a skilled, experienced team thats client-focused throughout every project phase. Not only are we fun and friendly; we share the same service goals. Because we offer top of the line products and services, we need a top of the line Customer Service Representative/Dispatcher who genuinely cares about the customer and look at this opportunity as not just a job but a career.
The big task
You will promote customer satisfaction by converting incoming customer calls into booked service appointments and evaluate customer calls and match the right technician to every job.
Key sub tasks
• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Learn the business and learn how to prioritize the most urgent customer calls.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Update customers throughout the day on the technician’s progress.
• Maintain communication with your manager
Skills and experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What we offer
• Our top performers are among the highest paid in Orlando. You’ll have unlimited earning potential.
• New technology, including iPhone, iPad & access to integrated software
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at [company name].
Learn more about us
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Solaris Electric by visiting www.CallSolaris.com. When you're ready, please follow the directions to apply for this position.
Equal Opportunity Employer.